Refund policy

Return & Refund Policy – Made by Millie’s Designs

Thank you for supporting Made by Millie’s Designs. Each item is handmade with care, and we want you to feel confident in your purchase. Please review our return and refund policy below.

Handmade Item Policy

Because our products are handmade, slight variations are normal and part of their unique character. However, if you experience an issue, we’re here to help.

Please also note: that some items are made with upcycled fabric, some fabric may have discoloring, spots, or other defects. So please asked questions before buying.

Returns

Returns are accepted within 14 days of delivery.
Items must be unused, unwashed, and in original condition.
Custom or personalized items are non-returnable, except in cases of defects or errors on our part.

To start a return, please contact us at info@madebymilliesdesign.com with your order number and a description of the issue.

Refunds

After we receive and inspect the returned item:

Approved refunds will be issued to your original payment method.
Please allow 3–7 business days for processing.
Shipping costs are non-refundable unless the return is due to our mistake.

Exchanges

If you'd like an exchange, please reach out within 14 days of delivery. Exchanges depend on product availability since items are handmade in small batches.